Security Engineer - South/West London

Monatrix – Security EngineerLocation:Field based – Central Region covering South West London, Buckinghamshire, Oxford, Slough, Reading, Camberley, down to Guildford. Some occasional work in Central London.Reporting to:Engineering ManagerJob Purpose & Summary:In this role, you will carry out installations, service & maintenance visits, and corrective works for our clients. While most of the work is done on customer premises, there may be occasional preliminary tasks at the Monatrix office. As a key, customer-facing member of the team, you will support the delivery of high-quality installations, maintenance, and service, ensuring all communications and documentation are accurate and up-to-date. You’ll be the primary contact for clients, helping to deliver exceptional customer service in line with Monatrix’s values.Key Requirements:

• Full UK driving licence (essential)
• ECS / CSCS certification (essential — Monatrix can assist in arranging this if needed)
• IPAF or PASMA card (advantageous, but not essential)
• Previous experience with enterprise security systems (e.g., CCure, Gallagher, Milestone) is a plus — but not required
• Willingness to travel. There may occasionally be overnight stays, for which Monatrix will cover hotel costs, provide a meal allowance, and pay an additional 2 hours of overtime per day for away work

Benefits:

• Company van + fuel card
• No on-call rota
• Paid travel after the first 30 minutes of your journey to site and then the first 30 minutes home
• 1.5x overtime rate after working 9.5 hours
• 60 minute Lunch break

Duties & Responsibilities:

• Maintain clear, accurate daily communication and documentation with office coordinators
• Uphold Monatrix’s values and present a professional image to customers
• Carry out installations & service in a professional, efficient, and safe manner
• Respect customer sites – ensure they are left clean and tidy
• Complete and return all required documentation to the office promptly and accurately
• Keep company vehicles clean; report any damage immediately
• Adhere to work specification and report any required changes to the office for approval
• Perform initial investigative work on service calls (maximum one hour); obtain authorisation before continuing past this time
• Travel to customer sites across the UK when required
• Potential overnight stays for consecutive nights for some projects
• Record and update all installation, service, maintenance, and progress documentation in line with company processes
• Support and assist engineering colleagues and follow guidance from project managers, senior engineers, and coordinators

Minimum Education / Training:

• At least 2 years’ experience in engineering or a similar service role

If you’re interested in exploring this opportunity — or if you’d like to ask any questions — please let me know! Victoria@zitko.co.uk | 07354989012